Alexis Elves (neé Coward), my Practice Manager at The Harley Street Clinic, has been voted Runner Up (Highly Commended) at the BSMSA (British Society of Medical Secretaries & Administrators) Annual Awards ceremony, in the Private Medical Secretary of the Year 2015-16 category.
Alexis impressed the judges with her new system for managing my patients with implanted devices who require regular follow-up – many of them using remote transmissions with wireless 3G monitors from home. The system was backed up by an innovative spreadsheet enabling patient’s pathways to be monitored appropriately. This is so important as many of these devices are implanted for serious life-threatening arrhythmias. The judges were also impressed by Alexis’ diligence, commitment and initiative to the Practice.
Speaking at the Award Ceremony Lunch at The Holiday Inn, Milton Keynes, Alexis said “I am really proud to have achieved this honour, so much of what I do I would just consider as part of my job. For my work on the new patient management system to be recognised in this way though is a real boost which will make the Practice much more efficient.”
Kathy Perkins from the BSMSA says “ A Practice Manager working in Private Practice is akin to running a business with all the ramifications that entails – they have to know, in addition to excellent management skills, financial accounting, liaising between private health insurers and patients, a detailed knowledge of their speciality and the ramifications if surgery or special investigations are also involved. They are probably also involved in Marketing and also HR Management. It certainly is a broad range of competencies.”
The award is from DGL Practice Management UK, Helix Health, now part of the Clanwilliam Group.