Urgent Care Centre for Children at The Portland Hospital

234 Great Portland Street , London , W1W 5QT

020 7390 6150

Telemedicine Consultations
8am - 8pm 7 days a week

Face to Face consultations
8am - 8pm 7 days a week (last appointment at 7.30pm)

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We are now open as an appointment only service

Our Urgent Care Centre for children at The Portland Hospital accepts patients aged 0-17 years. Please note we are currently unable to offer walk-in appointments. You need to book an appointment for your child before attending our Urgent Care Centre. Please contact us on 020 7390 6150 for assessment by a children’s nurse or doctor. To minimise travel and exposure for you and your child we also provide video consultations on a secure platform with one of our Urgent Care Centre Physicians.

Important information

For any life threatening conditions parents should always call 999 or go the nearest NHS emergency department.

What happens when you call our urgent care?

To ensure the safety of our staff and patients whilst providing rapid access to healthcare assessment, management and onwards referral, the UCC has a new modified patient pathway. Patients meeting our COVID-19 screening tool criteria will be managed according to our ‘hot’ pathway. This includes undertaking a rapid COVID screening test (lateral flow) prior to being assessed. On phoning the UCC you will have an initial assessment by one of our doctors or paediatric nurses to ensure your child is suitable for further treatment.

If after assessment your child’s condition requires a face-to-face consultation, you will be given an appointment to attend the UCC.
If your child's condition can be safely managed by video consultation, we will offer you this route.
If your child’s condition is not within our inclusion criteria, you may be advised to attend your local Emergency Department or seek treatment via the NHS.

Below is a list of common conditions, however if your child’s symptoms are not on this list, please still contact us

COLD PATHWAY
Non-respiratory illness	Foreign body in ear or nose
Wound care review	Musculoskeletal injries
Minor injury	UTI
Minor head injury	Conjunctivitis
Allergic reactions	Minor burns
Rashes	Suture removal
Constipation	Reflux
Headache	Neonatal jaundice
Earaches	Feeding difficulties

HOT PATHWAY	TELEMEDICINE
Fever	Diarrhoea
Cough	Vomiting
Coryzal	Accidental ingestion
Acute sore throat

Onward referral

After the initial assessment our expert paediatric team can provide an onward referral, if needed, to a specialist private paediatric consultant and on-site diagnostic imaging (such as X-Ray) or dressing clinic, as indicated by the clinician.

Urgent conditions we treat in children

We are able to treat a wide range of minor illnesses and injuries including:

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Minor non-respiratory illness
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Simple wound care and dressings
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Conjunctivitis
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Minor head injuries
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Repeat prescriptions
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Earache
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Musculoskeletal injuries
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Rashes
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Jaundice
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Urinary infections
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Viral illnesses

Show more specialist areas

Nurse led wound clinic

A nurse-led wound dressing clinic has been established at the UCC and is available for paediatric patients who require dressing changes, wound reviews (including burns) and suture removal.

An Urgent Care Physician will also be available to review the wound as required. The service is covered by the majority of insurance providers but a self- pay option is also available.

COVID-19 Safety measures

Please be advised we are not able to admit patients to the hospital without a negative lateral flow test.

For parents, if you are presenting any COVID-19 symptoms, please complete a lateral flow test at home before travelling into the Urgent Care Centre.

In addition, all patients with symptoms will undergo a lateral flow test before seeing a doctor. If you test positive we will be unable to proceed with the face-to-face consultations.

For in-person visits, two parent/ guardian are permitted per child.

Travelling to us

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Great Portland Street station is on the Hammersmith & City Line, Circle line and Metropolitan line. It is located approximately 2 mins away from us.
Regent’s Park station is on the Bakerloo line. It is located about 5-6 mins away from us.
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Please be aware that we do not provide parking for patients or visitors. Local parking facilities are limited and we advise visitors to use the nearby Union Carparks in Devonshire Row Mews.

Our other Urgent Care Centres

Urgent Care Centre at The Lister Hospital

Urgent Care Centre Chelsea

Urgent Care Centre at The Princess Grace Hospital

Urgent Care Centre Marylebone

Urgent Care Centre at The Wellington Hospital

Urgent Care Centre St Johns Wood

How to access our Urgent Care Centres

We are open for walk-in patients at our Adult Urgent Care Centres, however our paediatric Urgent Care Centre at The Portland Hospital requires booking an appointment. If you have any questions please call us.